How does the Value Stick work? It provides a way of measuring two fundamental forces that lead to value creation and capture—the customer's willingness to pay and the employee's willingness to sell their services to the firm. For example, increasing product quality increases a customer's willingness to pay. And firms can redesign work processes or conditions or integrate other benefits (besides income) to lower employees' willingness to sell their services to firms and still retain them.
With many examples across industries (based on Harvard Business School case studies), Oberholzer-Gee shows these value dynamics in action and explains how looking at and adjusting these measures using one tool, the Value Stick, enables firms to gauge and improve their strategies and operations.
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Creators
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Publisher
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Release date
April 20, 2021 -
Formats
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OverDrive Listen audiobook
- ISBN: 9781663712790
- File size: 197148 KB
- Duration: 06:50:43
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Languages
- English
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